[Resolved]  Samsung India — poor service and misbehaved at garg distributor

Address:P 191 pillanji village sarojini nagar new delhi 110023, New Delhi, Delhi, 110023

Hello.
My self deepak kumar.. Ihave visited to garg distributer located at ab-7 1st floor commenity center safdarjang cnclave new delhi..110023. I am a loyal cstomer of samsug since 2012.. I have never faced such disputed in samsung before.. I brought my samsung note 9 to service center at 2 may and they said they didnt have the defective part and asked me to come again. And after 3 days i called them and asked if they received the part they refused again.. And next day they called me up to come to service center.. I went there and a executive attended me.. Suddenly a person named akhilesh garg called me to a private room where 2 person were already there.. And they started asking me unneccesery question
I asked them i am just a customer help me out then they started misbehaving me like i will not allow to repair your phone as u have logged so many complaints.. What is this #.
You should be happy that i am your customer and in my family all are using samsung.. I always refer samsung products to my colleuges and friends and family but from now i will stop using samsung products and will always share this type of complaints to everyone if the action is not taken againts akhilesh arag.. I reuest you to pls take my complaints seriously or else i will go to consumer court. And you know further..

Thanks
Deepak kumar
[protected]
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Jun 8, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
May 08, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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