On wednesday 29th november our samsung fridge stopped working and we contacted samsung service. Thursday 30th november a samsung operative arrived at our house and advised that the fan had stopped working; that it would take approximately two to three days to get the part and that he would contact us when the part arrived and arrange a time to repair the fridge.
On tuesday 5th december we contacted the south goa samsung office again to check when the samsung operative would be coming to fix our fridge as i needed to keep my medicines cool; we were informed that they were still waiting for the part. We informed samsung that my wife had been hospitalised on the 3rd december and needed to have a working fridge for her medicine – we emphasised the urgency of the situation. However, since the 5th december, we have tried to contact the south goa office on a daily basis but no-one has answered our phone calls. We also contacted the national samsung service later on the 5th december and were informed that the wrong part had been ordered and that it was now re-ordered and that it could take up to five days before it arrived. We also requested a loan of a fridge to house my wife’s medicine but this was turned down – we have had to rely on neighbours to make sure my wife’s medication is properly stored. Since the 5th december we have heard nothing despite our quite reasonable request to be kept informed and numerous follow-up phone calls.
By saturday 9th december we still did not know what was happening as regards the new fan that had been ordered for our fridge and had been without a working fridge for over 10 days - throughout this time we had not received any communication from samsung. This is a quite unacceptable level of service from an organisation which purports to be delivering excellent customer service and evidences a scandalous disregard for the situation we were in and the medical needs of my wife. Was this information helpful? | 
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