[Resolved] Samsung India — poor service for display changing/ cheating

sayedrouf

from Thiruvananthapuram, Kerala

Address:	Kozhikode, Kerala
Website:	www.samsung.com/in/support/service-center

Respected sir/madam,
I had an issue with my display of samsung sm-j730f phone which bought for 22000 inr from saudi arabia. It says warranty is international and i cant claim it from india. Then i payed 4645 inr to change a new display from samsung authorised service center (Parayancheri, calicut, kerala) on november 3, 2018. They gave me poor display and today my display is flickering. Please note that the handset didnt fall down or any thing damged. I went there again today and asked for the value for my four thousand six hundred and fourty five rupee. But they told they cant resolve my issue if i didnt pay that much money once again because i had bought it from outside india.

Please note that the issue came again within 1 month and the company is not taking the issue of consumers seriously. Also i changed the display from india and not resolving the issue inside india itself.

Please ensure me justice. I feel they sounds like they are questioning honorable indian judicial.

I just want the service center to resolve the issue at no cost as the issue came after 26 days

Thank you.

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Jan 7, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Nov 29, 2018

Updated by sayedrouf If this problem is not resolved from here, i have call recordings of what Samsung supervisor and customer care staffs told me when i asked to resolve my issue, i will share it on all means of social media and start a campain against Samsung Electronics poor service on their costly products with my payment bills and will go to consumer court by 200000 to claim with all samsung products in my family. Public should aware of Samsung's cheating.

Verified Support

Nov 29, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Nov 29, 2018

Updated by sayedrouf Mobile number: +[protected]
e-mail: [protected]@gmail.com
Token No: WT007
Date:[protected]
Service Center: Parayancheri, Calicut, Kerala

Thanks and Regards,
Sayed Abdul Rouf

Nov 29, 2018

Updated by sayedrouf I am attaching my bill of 4645 rupee original display for your clarifications. Samsung should resolve my complaint because the company didn't mention about NO WARRANTY FOR ORIGINAL DISPLAY BOUGHT FROM INDIA ATLEAST FOR 30 DAYS for its products purchased from abroad in its warranty policy. It is clear that company service centers itself are working against the company"s warranty policy. I dont want the 'international' warranty of the product. But atleast i should get changed my POOR DISPLAY CHANGED FROM YOUR AUTHORIZED SERVICE CENTER.

I have my evidences about the call from your complaint tollfree number. I cant upload it here because the website has no option to upload audio file.

I still believe Samsung wont CHEAT their CUSTOMERS.You should assure me your best service as you said above '(Thanking and assuring you our best services always)'.

Thank you.

Verified Support

Dec 01, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Comments

tekchand suthar

from Jodhpur, Rajasthan

Sir
I received a mail from Samsung that i win a big prize
But i donot received my money

Samsung India Customer Care's response, Nov 29, 2018

Verified Support

Dear Customer,
This is in reference to your complaint dated 29.11.2018 wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd