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[Resolved]  Samsung India — printer is in warranty but your engineer is asking charges

Address:Bangalore, Karnataka

Good afternoon
I bought a printer on 10march 2017 in bangalore, model no 2071. Few days before i have made request my request no is [protected], yesterday your engineer mr vijay came he is telling some part got damage u have to replace total charges is 3000 approx. My question why u are charging under warranty, if brand like samsung cheat it really hurt i am really sad when i heard that ubhave to pay under warranty.
I request u to please check the status of my printer and get it done without any charges, as i am not going to pay any charges.
Thanks
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Sep 20, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2017
Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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Comments

Sir i ordered a samsung2500mah battery nd64 gb memory card ..but its all are duplicate.powerbank is a [censored] of plastic nd memory card is also not working..i have been cheated..plz help sir
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Samsung India Customer Care's response, Aug 12, 2017
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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