[Resolved]  Samsung India — product model no - sm-j710fzduins replacement

Address:	New Delhi, Delhi, 110062
Website:	www.samsung.com

Hi,

I have procured sm-j710fzduins having serial no - rz8hb11twzl, dop of product[protected], ref no - [protected]. I am facing issue since purchasing the mobile set. The issue was in order of on/off. I have goest to okhla samsung customer center two times. One time complete hardware changed dtd[protected] and in july 2017 by okhla customer care.

When i have visited second times at okhla samsung service center they were denying to do do the services, saying that this is chargeable while product is under warranty. When i have asked them keep this set at your service center and ask to samsung for replace the same.

After two days i have received a message that mobile set has been serviced please take this. I had gone and collected the same.

Once again i am facing issue in camera and on/off in mobile set. Now i am completely frustrated.

Okhla service center has also renewed warranty period and taken rs. 1132 from me on 13th may 2017 having customer code [protected].

Request you help me to get replace the mobile set and reimburse the expenses occurred during visiting okhla samsung service center.