Samsung India — product warranty and fraud

Vishal Gaur A20

Address:

1125 Siddhi Tower, Mahagunpuram NH-24 Ghaziabad, Ghaziabad, Uttar Pradesh, 201002

Hi
I visited here in samsung service center c-34 rdc rajnagar ghaziabad
(India) for change my samsung earphones which is in gauranteed period
And there 2 person has sitting here and while checking deepak has
Breacked the earphones and said it is already broken
Than i started shouting then guys came i will check it,
I told him, i also came yesterday and your cooling mr tyagi has checked
It also but yesterday i doesn't carry my phone so that it was
Not replaced. Than he take earphones goes to back room came few minutes
Later and said you had used fevistick. And it is not in warranty and in directly than want bribe.

Kindly look into the matter and take serious action against him and give
Me resolution for the same,

Regards
Vishal gaur
[protected]

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Samsung India customer support has been notified about the posted complaint.

Dec 31, 2019

Updated by Vishal Gaur A20 Hi
I Visited here in Samsung Service center C-34 RDC Rajnagar Ghaziabad
(India) for Change my SAMSUNG Earphones which is in Gauranteed period
and there 2 Person has sitting here and while checking Deepak has
Breacked the earphones and said it is already broken
than I started shouting then guys came I will check it,
I told him, i also came yesterday and your cooling Mr Tyagi has checked
it also but yesterday I doesn't carry my phone so that it was
not replaced. than he take earphones goes to back room came few minutes
later and said you had used fevistick. and it is not in Warranty. He just doing for hide his mistake which had done and also recorded in CCTV but they didn't check it
Kindly look into the matter and take serious action against him and give
me resolution for the same,
Such people are spoiling the Samsung brand name by sitting in the
Samsung service center.
Regards
Vishal Gaur
[protected]

Verified Support

Jan 07, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jan 08, 2020

Updated by Vishal Gaur A20 Pls find the Culprit in this AV

Mar 16, 2020

Updated by Vishal Gaur A20 Dear All

I did not received my complaint resolution and I will File my complaint on Next level.

Regards
Vishal Gaur
[protected]