[Resolved]  Samsung India — promise sold was not honored

Address:

Bangalore, Karnataka, 560037

Purchased J5 Prime from a Samsung store on Aug 15th 2017. It included an insurance cover from Ingram Micro Cover Plus for damage and replacement.
Unfortunately, when it got damaged on 25th October, reached out to Samsung service center and received a quote on 26th October 2017. When approached for insurance the Ingram refused to cover the cost stating that IMEI was not registered with them. Approached the Samsung store that claimed that IMEI was registered on time. Spoke to Samsung manager akarsh.[protected]@samsung.com, who said he will talk to insurance company.
Till December, kept following up but nothing was done and on Dec 15th 2017, insurance company again rejected the claim.

They should come forward and repair the device as it is still covered under warranty and they had sold the insurance cover as their promise