[Resolved]  Samsung India — promised the best model among the lot 36k but drum broke

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Bangalore, Karnataka, 562125

I bought a samsung eco bubble 6kg wf0602wkq drum as promised as the best model and high profile variant around 36000 rupees. Now the warranty is over and started hearing the noises.
Service person called me and the first thing he told is that he can come but will change 475 rs. Why is samsung worried about service charge more than the service? He came after registering complaint three times and in 1 min you need to replace drum and cover and it cost 9000 plus 28 % tax.
When asked about the reason of the issue, he just told it is due to the hard water used. I asked does that mean we should use soft or filtered water to wash? There is something wrong by design in this product. Samsung please ensure quality products and give relevant detailing in the eventuality of a problem. I am stuck now and need help asap. Please take back this product and give me a relatively low profile product that are worth using or repair this product as this is a manufacturing issue itself…