[Resolved]  Samsung India — reference to request number [protected]

Address:

Pathanamthitta, Kerala, 689115

With reference to my repeated service requests from 20/07/2017 service request number [protected] dated 20/072014 second job number for the same issue [protected] dated 03/08/2017 and third job [protected] dated 12/08/2017. Today (On 25/08/2017) again i have received sms and call that states about the repair status of my samsung on 7 mobile with serial number rz8j20wmnga.

Already this issue is with consumer rights cell and i have to inform you that i have filed the case to get replacement for this mobile or for full refund. As per the instruction from consumer rights cell i cannot receive that mobile. So i must need to get replacement or refund only and i am not wants that mobile in the worst condition now.

1) due to your improper handling and substandard service this mobile has got scratches/physical damage can seen including the screen. While submitting the phone i have given the phone with hardened glass screen guard and leather case. (Leather case returned). It must be in the same physical condition while submitted on 20/08/2017.

2) on your previous mail it is mentioned after the last submission of my mobile you people has not done any service on it. That means jumbo electronics is simply cheating me and samsung india ltd.
I have submitted my mobile last time on 10/08/2017 ; 17:52:15 on the same job number of [protected] and on it it is clearly mentioned that 4g lte is not working (Refer the attachment). On 12/08/2017 jumbo electronics has opened a new job with reference number [protected] and mrs, dency informed me that after two days of checking the mobile have issues on 4g lte and proper signal is not getting. Due to this opening a new job.
As per your email message; your people has not done any service after 10/08/2017 ; 17:52:15. Then how you people can promise that the signal issue is cleared. Or it is get cleared automatically?

More over that job has been cancelled by jumbo electronics on 23/08/2016. Without informing me.

From 20/08/2017 to 25/08/2017; during 37 days i have visited 8 times on your service center to get clear the same issue and again you people are calling and trying to make me fool with fake repair status. So i cannot suffer this mental torture any more. You people are forcing me for further legal actions. I must need replacement or refund only. I cannot compromise with your foul plays.