[Resolved]  Samsung India — refrigerator 490 litres double door

I have been complaining for the last 2 months that my refigator is not cooling and so far the service enginers have not been able to find the problem or repair the fridge inspite of visiting my house on a average of every 3 days for the last 2 months. I have complained at least a dozen times and also at least 15 enginerrs have visted my place. They all have different reasons of the problem and have chjanged the compressor, filled gas, changed the circuit boards i think all 3 of them, sensor, some yellow wire 3 times. All blame each other department for the problem so i dont know if parts changed were really bad as it seems a hit and trial method of working. I have escaled the problem to area manager level with zero result. Please fix an appointment to meet the md as i am fed up with the unprofessional service and handling of the complaint. A few complaint numbers.[protected], [protected], [protected].
Randhir brar d 175 defence colony mob [protected]
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Apr 6, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 06, 2018
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

RE ONLINE COMPLAINT NUMBER 1886048 OF 5 March 2018

The following service engineers have visited my house:
Sanjeev - Ravi Dutt -Kamruddin-Sanjeev-Sahid-Jameel-Deepak- and amny others and about 3 times each.

Additional complaint numbers [protected], [protected],

05 jan 2018 complaint no [protected]

I hope these additional numbers help in your understanding how long this complaint is pending without resolution.

RANDHIR BRAR

[protected]
Samsung India Customer Care's response, Mar 6, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Mydevice Model :- SM-J700F in my device VoLte option is present but wont work in all J series 2015 model devices . I checked this problem in youtube they will show rootmethods. give me system update as soon as possible.

give me reply what you feel my email id ;- [protected]@gmail.com

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