[Resolved]  Samsung India — refrigerator

Address:New Delhi, Delhi, 110062

Hi,

Samsung dealer charged me 1774/- for gas refilling on 17-july-17 but problem not resolved, multiple ph. Calls i have made to customer care no.[protected] but every time they assured me to assign engineer for the rectification but till date the problem not resolved

Since 2nd july i have faced lots of inconvenience due to this, having worst experience with samsung appliance

1. 2-july-17 service request - [protected]
2. 18-july-17 service request - [protected] — charged 1775.25 - not resolved
3. 26-july-17 service request - [protected]
4. 10-aug-17 service request - [protected]

I have raised a complaint to consumer forum (383426 dated 10-aug-17) also regarding this if not resolved will go for consumer court

Request you to please get this resolved at earliest

Hemraj katariya
[protected]
[protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
Sep 12, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Today also the engineer visits but with same old statement “Gas leaked, Will visit tomorrow with adequate spares and all...

I am fed up with this, in the peak summers my small kids & family faced problem just because of poor service support now i am frustrated & mentally harassed from this all

Who will bear the loses occurred due to this from last 1 month ????

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18896
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information