| Address: | 122202 |
| Website: | www.samsung.com/in |
I bought refrigerator from Their dealer in Chennai...
Invoice no...ECR/SI/0479DATED 13.5.2016
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Ref: refrigerator issue-[protected].
Model no RT28K3083S9/HL & Serial Number 03H24PAH401382Z...
The product is under Warranty upto 12.10.2017..
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Samsung latest reference is---[protected]...[protected]...[protected]
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1..Experiencing problem in the refrigerator for the last several months...Items kept in the milk tray and lower compartments get frozen...(pictures attached below)even in non freezer compartment
These pictures were also sent to their service department then and there..
2...Made several complaints ...their technicians visited us at least six times...
3..They changed the circuit board and also sensor..But same problem continues..They were not able to rectify
4..Several calls were made...
5..I was originally offered reduced refund...Since I did not want cash ..I requested for replacement...Then they went back on their offer also to refund...
6. The matter is not yet resolved...which clearly proves that this piece is defective
7...No answer whether they are going to repair and rectify..They just simply say they regret for the inconvenience..
8..We are senior citizens and this is our home use...We are put into lot of problems because of this defective Fridge
9..This is clear deficiency of service ...by not rectifying the product under warranty..
I seek your help..
Subramanian
mobile no ..[protected]..//...[protected]..//..Landline ..[protected]
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