[Resolved]  Samsung India — refrigerator

Address:Lucknow, Uttar Pradesh, 226010

Iam a regular consumer of samsung products. I have reported my refrigerator is not working.
Purchased in oct, 2013. Your engineer who visited says it is not covered under warranty as serial number sticker is not there, even though i have original receipt.
What rubbish he is talking if that sticker is that much important it should have been informed us at the time of purchase or should have been punched so that be entact always or at such a place that it can not be removed easily like the chassis numbers in vehicles.
That is not fair policy. Please get my refrigerator repaired at the earliest. Or else i will be contained to knock the doors of consumer court and will raise this issue on social media.
Regards-sumit shukla
Mob. No.[protected]
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Oct 13, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 12, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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Pack of branded power bank 25000mAh., samsung memory card 128gb, branded pendrive 64gb

Samsung India Customer Care's response, Sep 12, 2017
Verified Support
Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

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