[Resolved]  Samsung India — refrigerator

Address:

Mumbai City, Maharashtra, 400049

I, sameer azad, have a refrigerator samsung model rt 50h5809sl/2014 i had lodged a complaint with customer care. The issue was resolved with a sensor being replaced, soon i found the cooling was not there in lower compartment. Again the engineer came and told me that a fan has to be replaced, i paid advance amount. It was informed within 5-6 days i will recieve it and my problem will be solved.
On[protected] i called the service center to ask for the update and they informed me that the part will be take another week.
I am very disappointed at the way this is being handled.in a metropolitan city like mumbai they are askin me for bloody 10-12 days for replacement is this justified. As you are aware every perishable product is stored in a refrigerator how am i supposed to manage. What is the fun of trusting a company like samsung. It would hardly take 2 days for a courier service to deliver the product, if the company could not bear the expenses they would have informed and i would volunteer for it. But the inconvenience, mental trauma is overbearing. I have suffered at your end.