[Resolved] Samsung India — refrigerator

maheshgrover

from Gurgaon, Haryana

Jul 21, 2018

Address: 110076

I Rahul Grover has registered a complaint about refrigerator on 7th july 208 which was purchased on 13th June 2016 for Rs. 58800. A rat entered into the body of the refrigerator from backside and damaged the whole machinery. The complaint No.is [protected] and assigned the work to engineer . he visited and went away says company cannot do anything. Again I complaint and person came says that it is irreparable and company will deduct 5-10 % and take this product and remit the amount. After collecting necessary documents from me I got the call from the company that the company will deduct 22% P.A dep. and remit the balance amount. I want to know what is the policy of the Company about Depreciation ? and why the responsible person mislead the clients for wrong information. As this is abnormal case. You are requested to remit me the amount without deduction of depreciation. I shall be obliged. Thanks
[protected]

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Aug 28, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd