[Resolved] Samsung India — refrigerator

pankajrad7477

from Agra, Uttar Pradesh

Jul 22, 2018

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Today i had lodged complaint for repair of my samsung refrigerator.
Mr sunil (Contact number [protected]) from sai refrigerator came to repair the samsung refrigerator and he told that a part by name of senser is defective and needs to be changed.
He brought another part and said that this part is new and will cost inr 3150. But, we found that part was old. So we told him that we will get new part from market. Hearing this, he feed from our house.
New part was changed by another service personal for rs 300 only.

We hereby want to com plain against this personal.

Please investigate this matter.

Dr pankaj sharma
B 78
Sector 23
Noida 201301
M : [protected]

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Aug 28, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.
After going through your concern, it seems that you have registered your complaint to 3rd party service provider. Under this circumstance, we cannot take any responsibility of your dispute with the 3rd party service provider.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd