[Resolved] Samsung India — refrigerator complaint

Manikmudgal

from Gurgaon, Haryana

Address:

Gautam Buddh Nagar, Uttar Pradesh, 2013011

Hi,
I made a complaint on 23 aug 17 for my refrigerator but after lot of follow up no one came to resolve the issue. I made many calls in customer care and he assured me every time persons will come by today and issue will resolve. But nobody come to resolve the issue. There is no coordination between customer care and technical team and interesting point is customer care never share escalation matrix to escalate the issue. I wonder, is top level executives knows how much customer in pain and and need to to the issue. Like other company samsung should make escalation matrix and make customer satisfied. Please don't make customer fool else one day samsung have to pay price with this issue.

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Sep 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Aug 26, 2017

Updated by Manikmudgal Name: Ashwani Sharma
Mobile: [protected]
Complaint no.: [protected]
Email: [protected]@gmail.com