[Resolved]  Samsung India — refrigerator damage

I bought samsung refrigerator on 2nd jan 2017. On 20th of jan it broke down. After calling the service center, we arranged to meet the executive provided by them. He told that it has been damaged due to wires clashes as it has been cut by a rat. Now we again connected to the service center and they asked for the invoice which has been misplaced by us. Now they are saying that nothing can be done by us. So we have visited the showroom also from where we have bought it, but reaching there we found that the showroom has been permanently closed. So clearly this is a fraud to us. Now you provide us another refrigerator or compensate this damage otherwise we have to legally progress afterwards. We will be highly obliged if something can be done regarding this damage.
Thank you.
Seeking help from you guys!!