[Resolved] Samsung India — refrigerator issue

Sandeep Mirajkar

from Guhagar, Maharashtra

Address:

Mumbai City, Maharashtra

It's been more then 5 days i have logged a complaint with samsung support team for the refrigerator cooling issue and till now not a single person or service center has called me for the issue or visited the site.

I have been following up with the samsung customer care executives everyday about 10-15 calls and the answer i get is that they have escalated the issue and the service center team will call back or the engineer will arrive in 1 hour to have this issue resolved.

This is the worst customer care service i have ever experience from such a renowned brand company... Totally pathetic and cheap level customer experience.
Going forward i will think twice before buying any samsung appliance.

Fyi.. Service order no : [protected].

I don't expect this to be resolve even by this email, but just sending to make sure that this is the level of customer services you are providing to your customers

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Dec 14, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd