[Resolved]  Samsung India — refrigerator model number rl41wcps 1/xtl and against bir electronics for failed repairing of refrigerator

Address:

Kamrup Metropolitan, Assam, 781022

This is a complaint against bir electronics pvt. Ltd. Guwahati and samsung service centre for their terrible handling of customer service towards repairing my refrigerator with model number rl41wcps1/xtl. I had problem with my refrigerator as the top portion of the fridge was not cooling but the freezer below had no problem. Few samsung people have come and checked after repeated calls but the issue wasn't resolved and then the fridge was finally taken to the service centre and i paid almost 4000 for it and got back the fridge on 20th of july but the fridge started not working immediately from the next day. I called the people from samsung and bir electronics and they have been making false promises each day about visiting once again. I demand justice for all the inconveniences caused to me or give me a full refund of what i had to pay. Now the refrigerator doesn't work at all after coming from the service centre. Hopeless samsung service. Resolve my issue or i will not hesitate to sue you all on to the consumer court. I am attaching the service bills along with this complaint.