[Resolved] Samsung India — refrigerator not working

Manish Jain74

from Mumbai, Maharashtra

Address:

122505

I had purchased Samsung Double Door Fridge 4 years ago. On Aug 9th 2017, the freezer stopped cooling. We lodged the complaint [protected] for the same. 3 visits have been made by the service engineers. Till Aug 9th 2017, everything was working fine except the freezer. On first visit the engineer said that gas need to be filled then it will work fine. On 2nd visit, they cut all the pipes to check the pressure and on 3rd visit they said that it is non-repairable since there is internal leakage of gas. You can see the attached pictures. I had not purchased this product for 4 years. I request Samsung to arrange the replacement of this faulty product. Their E-Mail Support is also not working on Samsung website. Manish Jain [protected]

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Sep 18, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Comments

Manish Jain74

from Mumbai, Maharashtra

On Aug 18th 2017, a senior executive of Samsung confirmed on telephone that the life cycle of such products is 5 Years only.

So never trust on their Advertisements or the verbal commitments made by their dealers regarding Durability & Quality.

“Dada Kharidey Pota Bartey” is not applicable on their products. Please consider this before putting your Hard earned money in SAMSUNG products.

Still the executive is defending the incompetency of their trained and certified Service Engineers. He said that they are so trained that they can tell you about the damage only after damaging your working product – Hats off to their expertise !!! If the so called Authorised service center and their trained staff can not repair the minor defects in their products then what kind of After Sales Service SAMSUNG is providing - Only God Knows.

The local technicians (Non-Certified/Trained Engineers) are far better than their Certified Engineers.

I reported the matter twice on Samsung India CEO office also through E-Mail through their web portal. But I have not received any response from his office so far.