[Resolved] Samsung India — refrigerator not working | |||
I purchased the samsung convertible refrigerator one and half years ago and since i put the refrigerator to use i am facing the problems in the refrigerator. The refrigerator stops cooling suddenly once a month during the continuous usage. After noticing the fridge is not cooling, i have keep the fridge one day off and after that it starts working normal again. I have complained 5 times (Complaint numbers attached). Each time when the technician came to rectify it, could not understand the fault of the refrigerator. Because of the incompetency of the technicians the refrigerator still not rectified and i cannot use it anymore, because of this i have purchased another fridge. The food items spoil because of the sudden stopping of the refrigerator. Since the beginning, i am struggling to get it rectified by the dealership. But now i am helpless as this is something which they cannot solve it. They have kept the refrigerator for a month in their custody to understand the issue but they could not. So my last hope is samsung india. So i am writing you this email to sort this issue. If you too cannot solve this i am forced to go to consumer court to get the refund on this faulty product. I have attached the photos of complaint sheet, invoice and the food items spoiled for your reference. Complaint numbers 1:- c. No:[protected] 2:- c. No:[protected] 3:- c. No:[protected] 4:- c. No:[protected] 5:- c. No:[protected] My mail id [protected]@gmail.com +1 videos Was this information helpful? | |||
Feb 7, 2020 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 07, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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