[Resolved]  Samsung India — refrigerator - overcooling

Address:Pune, Maharashtra, 411051

We are complaining from last 3 months (Dated 17.05.17) but the company didn't take any responsibility. Still we get call from company for technician visit. For last 3 months number of technicians had visited but problem has not solved.
Now why another technician wants to come? They couldn't found problem yet? How many people will come to see the problem? And how many months we have to wait? Do you feel that we have to wait till warranty period will expire? Company technician already changed pcb for 2 times & also modify door. Why company is not excepting that their product is faulty.
We wait a lot. We are requested many times to replace my fridge but all time company wants to take a chance for repair. We agreed for that also. From company service department mr. Umang told us that give them a chance to repair fridge & they will give us 5 months extended warranty, but my problem has not resolved yet. Now i want my money back & i want your decision within 24 hours. Otherwise i am going to complain consumer court.
Was this information helpful?
No (0)
Yes (0)
Sep 2, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18896
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information