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[Resolved]  Samsung India — refrigerator rs55k5010s9

Address:Gurgaon, Haryana, 122001

I purchase rs55k5010s9 side by side refrigerator in july 2017 and having issue of cooling.
Service engineer visited 5 times but unable to resolve the problem.
Today (26.12.17) he is saying some part (Motherboard etc) will ne changed within 3 days.
Completely unsatisfied with samsung product.
Kindly replaced with new refrigerator.
Regards
Sachin soni
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Feb 1, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2017
Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Dec 27, 2017
Updated by sachinsoni Details as mentioned below
Sachin Soni
[protected]@yahoo.com

Dear Customer, Service engineer MD.FAIZ, contact# [protected] has been assigned against your service request [protected]. For support please call 180040-SAMSUNG[protected]

[protected]
Jan 16, 2018
Updated by sachinsoni Problem is not resolved yet.
May 18, 2018
Updated by sachinsoni Problem not resolved
Complaint comments 
1 Comment

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Comments

Even after changing parts and several visit from samsung service engineer problem is not resolved.
It's great torture to me that even after 6 visits problem is not resolved and your service engineer only try to give excuses.
Pl replace my refrigerator.
I cannot every time make complaint and waste my 1 day.
Also complaint is not resolved but I got message that problem is resolved.
I am using samsung products but this time I am totally DISSATISFIED.
VERY POOR SERVICE.
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