[Resolved] Samsung India — refrigerator/manufacturing defect/liner got sudden cracks

Dinesh786.ku

from Delhi, Delhi

Address:

Ghaziabad, Uttar Pradesh, 201001

Dear team,
This is in regards to the complaint of my samsung refrigerator bearing model no. Rr19j2144nt/nl, bearing serial number 0a6v4zah200672 have purchased on 23rd april 2017. After using few months only crack arises in liner near vegetables basket. Complaint was raised for the same on 2nd aug and after getting harrassed a month they are telling they didn't have resolution for it other than hiding it with some sticker. I have to compromise with it as they this final solution. Is this u people called solution to customer complaint for manufacturing defected product. I do want such stupid solutions. Please take it seriously and resolve it.

Regards
Dinesh kumar
Mob no:-[protected]

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Oct 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

Verified Support

Sep 01, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Sep 01, 2017

Updated by Dinesh786.ku I m not satisfied with the resolution they are providing. They are forcing me to hide it with some sticker for which i have already denied by me. i have registered my complaint on consumer forum complaint no 411983