Samsung India — refund for faulty fridge

I have purchased samsung double door digital inverter fridge (Model #- 038u rt27jarzesp/tl - 01, sn - 038u4paga01663y) which had 10 years warranty for rs.21450 from viveks on jan 01 2016. Fridge was delivered to us on jan 4th with some billing issue. They promised us to correct the bill and send a copy but they haven't. Since last month fridge is not working and samsung technician took 10 days to come and check the fridge. He said its a manufacturing fault and samsung needs bill to proceed further either to replace/refund. When i sent the bill which we had he said its not clear. Only after verifying the bill fridge was installed and the same was registered online by the installation technician who came and now what is the need to ask for the bill?. Their motive was to drag the issue. I contacted viveks cust care and requested bill copy. They sent an incorrect bill with wrong serial num. I came to know about the same only when samsung technician told it but they took more than a month to inform us the billing issue. Samsung people were dragging this issue asking for bill although they know its a manufacturing fault. They were totally unprofessional and unethical. Samsung technician said its pending with samsung and from samsung call centre they said its pending with technician. Finally when i sent the bill they said they will get back to us by eod but they did not and next day when i called they said in couple of hours they will let me know if they are going to refund/replace. Finally they called me back and said they will refund it with rs.16000 only. When i asked for a replacement the samsung person said he will not do it and when i asked why only 16000 he was so arrogant and he asked who told its a manufacturing fault and he said he will refund only that amount and he said you can do whatever you want and disconnected the call without further explanation. Finally he sent a message stating your request has been cancelled. I have purchased samsung for its name and brand value and after sales service provided by samsung if this is the kind of service what you people provide within 2 years of purchase and you are claiming that you are giving a warranty for 10 years for the digital inverter fridge which i have purchased, i feel i have been chated samsung. Your entire service team including your call centre, local technicians and supervisor s who called back, do not understand the issue immediately and they not have any empathy for what has happened. We expect samsung to provide a full refund for the faulty fridge which you have given me or replace with a new one. If you have informed me that you are going to do a refund only i would have purchased a new fridge long time back.