[Resolved] Samsung India — refund of a product under warranty period

SahilAman

from Imphal, Manipur

Address:

New Delhi, Delhi, 799264

I brought samsung c7 pro on december last year, but after some months the display started malfunctioning. So i took it to the authorised service centre, and they said they will refund the money soon but after some days samsung denied to refund the amount inspite that all the documents was available. The imei of the device is *357169/08/214435/5* and *357170/08/214435/3*.
The device is still under warranty period.
Please look into the matter, and take action as soon as possible

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Dec 14, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Verified Support

Nov 13, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Nov 13, 2018

Updated by SahilAman No reference ID has been provided to me

Nov 13, 2018

Updated by SahilAman My phone number is [protected]
Email id is [protected]@gmail.com

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SahilAman

from Imphal, Manipur

Mobile number is [protected]
Email id is [protected]@gmail.com

Samsung India Customer Care's response, Nov 19, 2018

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd.