[Resolved] Samsung India — refund of online purchase and cancelled order

naveenkchauhan

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110036

Hi,
My name is Naveen Chauhan. I bought a samsung galaxy note 9 on 15th Oct. 2018. My order ID is[protected]. But cancelled the order on 17th Oct, 2018 via customer support services. Till date I haven't received my refund of INR 67, 900 yet. I daily contact customer care but there is no proper response. Daily they told to call next day for further update. I have to daily request and beg to get my own money refund.

The service is totally poor. Never suggest to buy any samsung product online from online shop.

Was this information helpful?

No (0)

Yes (0)

Dec 18, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd