[Resolved]  Samsung India — regarding cashback on purchasing samsung galaxy s7 edge

Address:Nizamabad, Andhra Pradesh, 503001
Website:www.shop.samsung.com

Hello,

Myself kanneganti chaithanya i have purchased samsung s7 edge amount of 50900 from WWW.shop.samsung.com on 23rd july, 2017 with my kotak mahindra bank credit card on 6 months emi basis with purchase order id[protected] at that time i have an offer of 11000 cashback on my credit card and it was supposed to credit within 90 days but even after 190 days i didn't got any cashback from samsung for that i have contacted them so many times and written so many mails but i wasn't received proper response from samsung everytime i called them they used give me new timeline to get cashback but i didn't got got any cashback, when i used to call them they used to tell me cock and bull stories like payment gateway issues and some other issues but never given proper response. So i request you to please take action against fraud company samsung and help me to get my cash back. I am providing the necessary details such as box images, credit card statement and original bill received with product which are attached with this mail.. I am literally unsatisfied and cheated by # service provided by samsung. I am providing the details below for escalation
+1 photos
Was this information helpful?
No (0)
Yes (0)
Mar 7, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2018
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Feb 05, 2018
Updated by [email protected]
hello,

Samsung India hasn't provided me any resolution till date now they called me on 1st February they told me same old story that they are looking into issue but no solution is provided yet. Since 190 days they are telling same cock and bull stories about refund of cash back every time when I called them they are giving me fresh deadline for cash back refund but I am not getting that their customer service is so irresponsible they are not even giving me proper response when I called to them about cash back kindly take action fraud companies like SAMSUNG who are cheating the customer .
Complaint comments 

Comments

I brought this card from mobilecart site but it is corrupted
Samsung India Customer Care's response, Feb 1, 2018
Verified Support
Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18896
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information