| Address: | Dakshina Kannada, Karnataka, 575030 |
Iam very sad and having very bad experience about the service given by mangalore center, i purchased samsung microwave oven from adishwar india ltd mangalore dealer on dated 31/12/2013 and bill no[protected] also i got for enamel cavity warranty for 10 years as it mentioned in warranty cards also. Now the unit stopped working and when i gave to mangalore service branch repair they told me it cannot be repair and told me cavity has damaged and cannot be repaired also we not able to replace parts ascavity part is not available. From last 3 month they are not giving me any response as i am calling them by phone they are not giving me any reply my samsung complaint no is-[protected] and after 3 months they not resolved my problem and now they are informed me that your complaint has not been resolved so we are going to close complaint. I repeatedly tried to ask your representative about the replacement of product cavity, but he refused to deal with my complaint.
I trust this is not the way that awful company wishes to conduct business with valued customers — i have been with you as i am using other your product and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.
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After posting this complaint from Samsung, nobody has called me so far, My machine has been lying in Samsung mangalore branch from last 4 months, Nobody bothered so far about customer frustration.once sold machine to Customer they are washing there hands.This is not a way to play with customer trust .I lost hope that my microwave oven will get repair.Nobody cares customers .In future I never ever purchase any Samsung product.
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