[Resolved]  Samsung India — regarding mobile service

Address:

110066

On 22.1.19 I visited Samsung Patel Navarro service centre New Delhi since my phone Samsung N7pro was frequently getting hanged. They changed the software w times and charged me 177 and assured me my phone will be fine after that. Afterwards the same problem continued and they then demanded that the mother should be changed. But my phone had no physical damage that required mother board to be changed. When i enqured abt it in samsung coustomer care on 25.1.19 to complaint about this the coustomer care[protected] executive namely Nisha was reluctant to lodge a complaint nor she was ready to transfer the call to a higher officer who could address redressel. She also behaved unruly. At times my phone is working perfectly also so it has no complaint with the mother board.