[Resolved]  Samsung India — regarding samsung s8 plus new device

Address:

Salem, Tamil Nadu, 636004

I am using samsung s8 plus bought new device on 10.02.1.2018. I had an issue with display, loudspeaker, applications crash. I have submitted my device to service centre. I got a reply that there is no issue in that no mobile now you can use it. I got my mobile back again and i used it same problem occurs. The executive who is there telling me that i am using this mobile as my primary device mobile is working properly. How can i accept that. I showed them this the problem. Every one looking after that mobile only. I am user of that mobile should works good in my hand i expect that only.in this mobile is working good is executive hand not in my hand. I know there is some hardware issue with that mobile. So i want to replace that device or else i no need of that device. Because the money is from my pocket not yours. If problem arise again after two months what will you do same thing you will repeat. I don't want that defected device. This the 2nd mail dropping regarding this problem even now will your reply will be the same am not ready get defected handset. I don't think this your flagship device if anything problem occurs in a device like s8 plus you have to response immediately even i waited for a day. This is the first time i am hearing that our executives will use my mobile as a primary mobile and will check tell you worst experience ever. The engineer even don't know what are the options preset in s8 plus he going to check my mobile and service it. Just 10days old mobile i am facing this issues. I showed the with video that recorded. They are not ready to accept. They are treating a customer like lairs. Never expected thai kind of response from samsung.