[Resolved] Samsung India — regarding the new samsung s8 mobile purchase

Vertika Shrivastava

from Indore, Madhya Pradesh

Address:

492001

Dear Sir

MySelf Vertika Shrivastava from Raipur Chhattisgarh. I purchased Samsung Galaxy S8 on January 18 2018 from the Lotus Shop Near Ring Road Raipur. Today on 13 Feb 2018 the display of the mobile automatically not displaying anything. The fone was not damaged at all . I went to service center it was said the display will be changed. But i had a query that the mobile report in market is so good but my fone display was not working at all . and it has not completed one month . The mobile very good to use but i m worry that the same problem if repaeted again and again so it may be a problem for me . Please can my mobile be replaced so that i can't face problem at all. hope for the positive response.Since i purchased such a expensive mobile and previuosly i never faced such a problem but this time i m not satisfied with the mobile and device i purchased. so please considered my request.

purchased invoce number 98R1711492

38402 SAMSUNG MOBILE G950FD GALAXY S8 64 GB BLACK SERIAL NO [protected]

SERVICE CENTRE DETAIL BILL NO [protected]

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Mar 18, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd