[Resolved]  Samsung India — registering of complaint and request for replacement of samsung home theater model : hw - k360/xl

Address:	400099
Website:	samsung

Dear sir/ madam,

I regret to bring to your notice that i had purchased hw –k360/xl – sam home theater from your retails shop sanjay sales, mumbai.

I purchased k360/xk – san home theater on 03/10/2016 and within a year its speakes get damaged, howver raising an issue with customer support.

They approched after 48 hours an engneer which inspected the same and reveted that speakes being actually damaged and commited that it being replaced by 24 to 48 hours.

Its now more than 72 hours i. E. 3 working days and not a single response being reverted from support team.

Even, i spoke to customer support team about if new parts is not available then, kindly replace this with new model.

Stil not had any positive response from samsung support team.

I would request you to kindly arrange to replace the unit immediately with new model, because i had purchased the unit as new one and paid for the same with warranty of year, i have to face lot

Of ambarresement in my family and friend during family function, when speakes being damaged and ruined all festive season fun.


Once again i request you to kindly consider my request and arrange to replace the unit with new model k360/xl – sam home theater on immediately

Your early action will be appreciated.

The purchase details of product are attached.

Thanks and regards,

Sunil shelar