[Resolved] Samsung India — remove charging connector on motherboard for my s6 edge

Ravi3366

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500072

I hace given my s6 edge to see what problem it has as the it's not getting charged at kukatpally samsung service centre. Later after 2 day's when i rang them they told mother board has gone and it's not possibe to get it repaired. When i went back home checked i noticed that they removed the charging connector on mother board and they told they will give me 2000 rs if i give phone to them. This is very sad fron samsung and i need my phone back. I wish my problem will be understood and resolved.

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Oct 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 05, 2017

Updated by Ravi3366 They basically removed a part from my phone and they want it me to sell it off for Rs. 2000 to them. All this happened in the Samsung service centre Shop No 16, 1st Floor, Gbr Plaza, Usha Mullapudi Road, KPHB Colony, Hyderabad - 500085, Beside South India Shopping Mall, As Raju Nagar

Verified Support

Sep 06, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Sep 14, 2017

Updated by Ravi3366 Mobile No - [protected]
Email id - [protected]@gmail.com
Reference Id - [protected]