[Resolved] Samsung India — replacement of charger gh44-02874a

DEEPU RAJAT

from Delhi, Delhi

Address:

Allahabad, Uttar Pradesh

I have purchased a charger gh44-02874a for samsung galaxy j2 from care and care services pvt, ltd. Samsung authorised service centre 40-c. L.B. Marg civil lines allahabad-211001 on 11/7/2017.

It is very sorry to say that within a month charger became un serviceable. On reporting the matter to said service centre on 12/8/2017. They gave me time of 10 to 12 days.

But till date they failed to replace my charger. What's the fact behind the case i don't know but for a customer it is very inconvenient to run again and again. Kindly look into the matter for the sake of samsung service support.

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Oct 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd