[Resolved] Samsung India — request

neha lucky

from Bengaluru, Karnataka

Address:	560032
Website:	Samsung mobile

Hi i have taken a box price of samsung c9pro on 14th oct 2017from the 5th day o[censored]sing phone i was facing lot of issues its gonna be 2months taking new handset paying 29900/- i have visited the service centre 3times the staff is so rude telling v can't replace the phone i[censored] want 'll change the parts of phone which is not working day have given a defected peice an u people are not even supporting i have taken the cell phone from simtel outlet in r t nagar blore. Plz help me out.

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Jan 26, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Comments

akshayrana52

from Delhi, Delhi

Dear sir, I have a Samsung s7 edge and Purchased last year December, and now situation is Samsung service center deny for give me service, handset repaired many times and now still same issue.
handset is under warrenty so please check and solve the issue my current complaint is - [protected] last complaint number are - [protected], [protected].

Samsung India Customer Care's response, Dec 13, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd