[Resolved]  Samsung India — request no. [protected] | [protected] | samsung split ac | fraud person in their service team

Address:	Hathras, Uttar Pradesh, 204101
Website:	www.samsung.com

1. Requested for a wet service on 19 feb 2018
2. Service person comes on 21 feb 2018 after 36 hours approx
3. Name on job sheet is different than the person came.
4. The person who came for service was a unskilled labour and not a service engineer, with no samsung id card, he was assisted with a child labour (I checked his age on the adhaar card).
5. The service person broke the outer cover of my split ac and used hard brush to clean the ac (Wet service requested)
6. On asking this person he said that the service center has not provided him any chemicals or machinery equipments.
7. On complaining to customer care they arranged a senior engineer but second time also, on 24 feb 2018 the name on job sheet was different and the person came was the same who came before on 21 feb.
8. The manager of that service center mr. Dheeraj dixit ([protected]) didn't provide any proper answer and after complaining on customer care the manager called me unnecessarily.
9. Also, mr. Harish pandey ([protected]) called me and he tried to close the case, also he imposed his identity as samsung head agra branch (True identity is manager of agra service center, the customer care department of samsung revealed his identity), he called on my mother's number, which is not registered with samsung, mr. Dheeraj gave him this number, and tried threating me to close this case.
10. Before the service, my ac was working fine (It was my first general free service i requested), but now it's not working properly, also the ac part is broken by the service person.
11. The samsung head office person called me few days back and asked me for proof.
12. I have all the proof now, i have recorded each and every conversation.

I want claim for all the trouble me and my family has gone through because of samsung, also repair my ac and register a complaint against the person involved.

I tried reaching customer care many times. No, person from samsung head office has called me again to listen to my issue till now. It is pending.

Sending a different person then the mentioned on job sheet and in the records, without any identity card could have resulted into some accident.

This should not happen with others because of samsung.

If the proofs are needed, i am ready to upload them to you.

I am attaching few images and video. Other i will provide via link.