[Resolved]  Samsung India — rude behaviour of engineer, microwave without turntable

Address:	Meerut, Uttar Pradesh, 250001
Website:	I am complaining against SAMSUNG

The Samsung customer service in Meerut is just non-existent. I fail to understand how come Samsung who is a market leader is allowing its Brand image to be tarnished by employing goons here who dont have any decency of language or ethics.

Inspite of writing several Emails, Samsung could not get my issue resolved till date. Is Samsung reluctant to check or instruct its staff at Meerut to provide adequate and timely customer services? I think so ..may be Samsung is also afraid that its own errant staff wont listen to them.

Contents of my complaint is reproduced hereunder within quotes. Even after two weeks of purchase I have ended up with a Microwave oven without its turntable. Samsung doesn't have guts to instruct its erring rude staff to resolve the issue by delivering the turntable. Forget about warranty, right from day one I am having a Microwave oven without its turntable.

"This is against abusive rude behaviour of Samsung Engineer.

While unpacking the microwave oven''s turntable popped up and fell on the floor, breaking into pieces. This happened on 3rd Aug 2017. He promised to get a new one in two days time and it is more than a week now, he is daily postponing his arrival. He uses foul language when we contact him on his mobile +[protected].Today when confronted, he banged the phone on me saying jo karna hai kar lo.

If such is the customer service standards of Samsung, I should admit that I have done a great mistake by purchasing their product.

We paid hard cash to use the products right away but even after a week of purchase we are not in a position to use the product and there is no support from Samsung.

Shame on Samsung.

My purchase details...Bought two items from SG Distributors, B6, Samrat Palace, Garh Road, Meerut...Invoice SP[protected] dated 3rd aug 2017 "

Initially Samsung sent Email giving Reference number [protected] but they did nothing to resolve the issue. Instead now they have even blocked my Email as they didn't have any answer to my issues.

I appeal to the topmost authorities of Samsung sitting at Gurgaon and Seoul to take cognizance of my issue and check your arrogant staff from misbehaving with customers.

Regards

Anthony