[Resolved]  Samsung India — s7 edge pink line

Address:110053

Dear samsung team,

I purchased my samsung s7 edge from nigeria on 25 december 2016 at a hefty amount of inr 51000. I am getting a pink line (As posted by a lot of s7 edge owners) on the rigt side of display. My phone has never fallen down or came with contact of water. I called samsung customer care okhla center but they said they will charge a sum of 14200 inr as phone was out of warranty because it was purchased from outside india.
This is not justifiable at all as this is a manufacturing fault which i guess every samsung phones support employee is aware of.
Please help as we being customer go for flagship products to experience good product and services.
Hope to get a resolution soon.

Regards,
Gaurav
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Dec 23, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 22, 2017
Samsung India Customer Care's response
Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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