[Resolved] Samsung India — s7 edge screen replacement offer

kishore.gn

Address:	560043
Website:	Samsung Mobile phones

Sir,

I have bought a samsung s7 edge on september 14th 2017 by exchanging a note 5 and was one of the first ones in my friends circle to buy it, later many of my friends seeing my phone have bought the same.

The front screen has cracked last months and when i approached the service center they refused to repair my phone under 999 screen replacement offer. My friends who have bought after me are able to avail to this offer but me inspite of me being a loyal samsung customer. This is highly unfair and it is penalizing people who want to try your new phones.

My experience of the phone is getting compromised by using a cracked screen and if i wish to replace it is very expensive.

Request samsung to extend this offer considering that i am a loyal customer and have tried all their high end phones.

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Sep 10, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd