[Resolved]  Samsung India — s8 detected moisture issues

Address:Faridabad, Haryana, 121008

I purchased galaxy s8 on 4th june 2017. 1 month my phone was working fine.
But in aug one day when i was charging my phone it showed some droplet
Symbol. And a sigh of not allowing to charge. I changed my port and tried
Charging in another socket. But same droplet came. I went to samsung care
Centre sec 16 faridabad. I showed them the issue. They took my phone and in
Evening told me to collect. They told mam its a moisture issue. Water
Went in the lower panel etc. I have not put my phone in water how come
Moisture came. That horrible. S8 is a water resistant phone and i have
Not put water. I took my phone and came. After 1 week again same problem
Occurred. Again i have 2 rush to service centre. They took my phone and
Gave me on 4th day. They told me mam due to season its happening. Keep
Your phone safe.

If this is the case that i could have buyed a affordable phone. Why to
Waste so much of money on s8. Does did mean i should not charge my phone
Till october end? This is unacceptable to me. Now yesterday (3rd time). I
Faced some issue droplet came to my phone and not working. I am very
Annoyed with this now. I need replacement or my money back. Every time
Facing same issue going to centre. People are simply giving me lame
Excuses. Now i regret on my decision of buying s8. Instead of giving me
Pleasure. This phone is giving me trouble.
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Oct 20, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Sep 18, 2017
Updated by Bamels
I am writing this E - Mail to you because of my on going issue of S8 . I found moisture in my S8 . I went to service center 3 times. They are keeping my phone and telling me it is working fine now. Water went inside and now we dried up the water and its working fine . But this issue is still existing . One of the service center communicated to me Water test has been failed. It is not water resistant . I need replacement of my phone . Samsung India people are lying to me and they are simply keeping me in round talks. My phone is facing the Moisture issue every time. This is really not acceptable . This is not how Samsung works or value customers satisfaction .I felt so bad by the executives . Its been 1 month Service center has kept my S8 and they are not responding me back.

S8 has water problems . Now nobody is responding to my emails . I am loosing faith on Samsung .I am regretting on my decision of buying S8 .

I am looking for your support.

Waiting to hear something good from your end.
Verified Support
Sep 19, 2017
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

i Team,

Please find the below details;

Name - Suman Bamel
Contact no - [protected]
E mail id - suman.[protected]@gmail.com
SR no. provided by Service center - [protected]
Hi Team,

Please find the below details;

Name - Suman Bamel
Contact no - [protected]
E mail id - suman.[protected]@gmail.com
SR no. provided by Service center - [protected]

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