[Resolved] Samsung India — s8 screen issue

Karuna chawla

from Noida, Uttar Pradesh

Address:

110007

Hi
I am karuna chawla and i had bought samsung s8 from cariano store on 5th nov 2017 under imei no [protected]. I bought this samsung phone without thinking twice as i had 100% trust on samsung company but it’s really upsetting to inform you that company claims that s8 has a gorilla screen and completely scratch proof but my phone got many visible big scratches due to one time fall from my bed. Also i took up this matter with your service centre ashok vihar, delhi branch but they didn’t resolve the same and they clearly denied to resolve my issue. Request you to kindly look into the matter or pls change my phone/screen if possible otherwise customer can loose their trust from the company.
Hope you will resolve the issue and make your loyal customer satisfied as always.

Regards
Karuna chawla
Email: kawal. [protected]@gmail.com

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Nov 6, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd