[Resolved] Samsung India — samsung 32 inches led t

Raja Sekhar Naidu

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500025

Ref: [protected] samsung raised number.

My mother had dropped in the mail to the good offices of ceo offices of samsung india with respect to the negligence in reverting to the complaint made w. R. T the problem i am facing with my 32 led tv.

I have already stated in my earlier mail that i haven't used the tv.

And it's been nearly to two months even after brought to the notice of ceo of samsung india has not reverted with solution.

I am very sorry to say that samsung has failed to win the hearts of customers in providing excellent services w. R. T to post sales.

It is not a big issue for our family to buy a new tv.

We are awaiting what samsung will come out with the solution.

It is suggested to fellow citizens of india not to get carried away by the false statements made by the electronic retailers while purchasing any electronic devices in india.

Few brands are giving major margins to retailers to sell their brands/products and we are getting carried away by these brands and their marketing strategies/words of the retailers.

We the citizens of india firstly need to review on the services provided after post sales of devices/products.

I will also write a letter to concerned parliamentary committee which works on consumer protection to reframe the law to the present/ further nation so that citizens will be benefitted and even such false prestigious brands will not dare/ cheat the common public in our nation.

We are very much disappointed/dissatisfied with the samsung and in its negligence in reverting back.

It is submitted to citizens of india to read the consumer complaints posted in the forums against the samsung or other brands while purchasing the devices there on.

Regards
Naidu

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Nov 3, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2017

Samsung India Customer Care's response Dear Customer,
Greetings!
This is in regards to the complaint of your Samsung UA32F5100ARLXL, bearing serial # MQWG3PBD900861Y.
It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass
through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as
best in terms of quality and service of the products.
Having said that, we always believe that our customers are the best judge and may help with improving our
products; therefore, we take every feedback with an assurance of improvement with every passing day.
The feedback shared by you regarding the product quality is appreciated. After an extensive research by our
certified technical support engineer, we found that the product has developed a fault during its normal
usage.
We understand that you expect a costless or discounted service for the product. We would like to inform you that
the date of purchase of your product was 17.10.2013 and as such, the same product is out of warranty now.
The unit needs to be repaired to rectify the defect reported by you.
Keeping customer satisfaction in mind, we are offering a very cost effective repair for your product.
Thus, to conclude, we would not be able to cater to your request for free of cost repair.
Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other
opportunity to serve you. Please confirm your decision so that the necessary repair work can be carried out
in your product.
Best Regards,
Samsung India Electronics Pvt Ltd