[Resolved] Samsung India — samsung 55 4k uhd tv mu6470 model

Chandramohan gopal

Address:

641025

I have bought this tv just 2 months for rs. 116000. There was smoke coming out from product 2 days back and customer service inspected the product and said that display and mother board is damaged and need to be replaced and it would cost nearly 50000 rupees. Since the damage was caused by insect customer service said that we need to bear the cost of rs. 50000. How can this ridiculous thing happen? We are buying this branded products just for their service and quality of the product. If the quality is compromised, why do we need to spend this huge amount. I need my tv replacement.

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Jan 8, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Dec 08, 2017

Updated by Chandramohan gopal Following are the reference numbers:
1. [protected]
2. [protected]
3. [protected]

Mobile: +91 [protected]
Email: Chandramohan.[protected]@gmail.com

Dec 09, 2017

Updated by Chandramohan gopal Why there is no update on this?

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Chandramohan gopal

Following are the reference numbers:
1. [protected]
2. [protected]
3. [protected]

Mobile: +91 [protected]
Email: Chandramohan.[protected]@gmail.com

Samsung India Customer Care's response, Dec 18, 2017

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd