[Resolved] Samsung India — samsung a5 - 16 damaged by service center

Nitin Dhillon

from Noida, Uttar Pradesh

Address:

Karnal, Haryana, 132001

I had given my cell phone (Samsung a5-16) to the karnal service center (Telus global verifact solution, shop no 20, 21, 22 asa ram market, karnal-132001) in working condition. The problem was that the battery
Was swelled due to which the back side cover was not adjusting properly. This all information is mentioned in the job sheet. When i went to take the mobile they said that the mobile had already been opened somewhere else (Not in the services center). He also said that the mother-board is not functioning and rs 9000 would be the amount for the same.

As i had submitted the phone in working condition and my cell phone is in warranty and insurance too, the service center denied regarding the warranty as mention above and provided me the damaged phone. After the heated discussion they provided me the job sheet and the phone is with them.

Job sheet no :- [protected]

Reagrds
Nitin singh
Mob:- [protected]
150/3 dharamvir colony,
Gharaunda (Karnal)
Haryana - 132114

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Oct 16, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Sep 27, 2017

Updated by Nitin Dhillon I had written multiple emails & reminders. But the Samsung company and service center didn't replied on any. I had a word with Mr. Sandeep when i registered my complaint in the consumer forum, the complaint was registered & provided me the complaint ID [protected]/[protected](as provided thru SMS). There is not any update regarding the same.
Mine 1st point is when i had given my phone, its battery was swelled and the same is mentioned in the job sheet. But the service center said that the phone is damaged and Mother-board is not working. If it had been the case, they should have mentioned this in job sheet. Job sheet is already attached in the previous complaint.
Mine 2nd point is when the phone was in warranty and insurance too, then why will i give it for repairing in local shop rather than giving to service center & which is more reliable for me. But but they said it is not in warranty and I Had given it for repairing to some Local shop. They have updated this in their database too. Kindly provide me the resolution as the Samsung services center is unable to do so till now. Its the height of irresponsibility that such a renewed company is showing.
Job sheet no :- [protected]

Regards
Nitin singh
Mob:- [protected]/[protected]
150/3 dharamvir colony,
Gharaunda (Karnal)
Haryana - 132114