[Resolved]  Samsung India — samsung a8 replacement of motherboard

Address:Hyderabad, Andhra Pradesh

I have given my mobile on the august 14th for replacement of motherboard and battery. The r-logic technology services i p ltd service centre people are torturing me. I still didn't get my mobile till now. I call the customer care... The data is not relevant to what these people in the centre tell me. I got a call from samsung head office to collect my mobile for rs. 7200 on the 23rd sept... When i went to the centre... They said its not ready. I clearly understand that there is no coordination among you all... And shame on u tht u cudnt fix a simple problem. You people have drained my energy.. My money... My time... Put me thru mental torture.
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Nov 13, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2017
Samsung India Customer Care's response
Dear Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Sir
I have got a prize money in 12th September 2017 with some access code & log in details.when I tried to transfer the amount to my account.there was a error saying that I need C.O.T code for the transfer of the amount.

That is the my problem.please any budy help with me give me C.O.T code.

I have asking for the only C.O.T code
Help me.
Samsung India Customer Care's response, Oct 3, 2017
Verified Support
Dear Sir/Madam,
This is in reference to your email / letter wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd

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