[Resolved]  Samsung India — samsung a9 pro

Address:Thane, Maharashtra, 421503

‪@samsungmobilein visited four times to samsung service center and talked many times to customer cares still my samsung a9 pro problems unresolved... Only got mental harassment at service center rude behaviour of customer care and hopeless samsung... If really they wanna dissolve my issue pls call [protected].. I am prashant... No one is giving me service manger cell no... I am really harassed.. ‬
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Sep 18, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 18, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

I purchased new Samsung A9 pro dated on 2/7/2017 from reliance digital korum mall thane..7 days it worked fine but after that the person who is hearing on other side can't hear my voice... I ignored for some days but the problem get worsened and I rush to the service center where they made visited me to wait for 3 hours to get job sheet and behaved like me as a beggar .. finally got the job sheet
...after 3 days I had picked up the phone and that time service center engineer said now nonprobs I asked them what did u done... they said nothing... still came home and the same probs again went to sc and submitted the phone after 3 hours of waiting... hopeless service center ... that tile after 3 days they told me that they had changed the motherboard ... but the probs remains same ...meanwhile talked with customer care many times... so again visited the service center with the same prons now they said we will keeep ur phone in our office and will check.. after two days they said now everything ok ... but problem not resolved so again talked with higher authority and told me to submit the phone fourth time to center.. today I submitted my phone... really harassed ... I will forget my 23000 spend on mobile and will spend more in consumer court to punish Samsung... I will fight till the end in the court and I mind it...
Samsung India Customer Care's response, Aug 19, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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