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[Resolved]  Samsung India — samsung a9 pro

A9 pro is a high ended device but still its not getting nougat update i am waiting since 7 months to upgrade marshmallow to nougat
Everyone knows samsung is greater then other brands but samsung is too far from other brands in upgrading operating system
A9 pro is not even getting security updates
What can i do now
Now im thinking to go with moto or lg
I will wait till end of august then after i am going drop samsung and go with moto or lg.
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Sep 28, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Aug 25, 2017
ananth kurakula's response My Order no.[protected]
Verified Support
Aug 28, 2017
Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 
3 Comments

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Comments

This is not branded iteam. This is duplicated iteam that's the reason. Am sending back. Please read send my money

Reply
Samsung India Customer Care's response, Aug 28, 2017
Verified Support
Dear Sir,

Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Your rajkot service centre is daily close
No internet connectivity
Not satisfied answers
Call me sir
[protected]
Kartik soneji
Reply
I gave my A5 2016 for changing the battery.. Phone was 13 months old and warranty can't be claimed for battery bulged out of the panel . And when I received my phone after battery change at authorised service centre, they damaged my display screen and not accepting. This is pathetic and using your products is definitely a safety hazard.
Reply
Samsung India Customer Care's response, Aug 28, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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