[Resolved]  Samsung India — samsung c7 pro

Address:

Mumbai City, Maharashtra, 401107

I have purchases a new phone on 18 aug 2017, but their is some problem in screen, it is not functioning properly we click on whats app and phone opens facebook and like that.
When i visited samsung galary they are saying their is one scratch and due to which they can not replace my phone.

When we purchase a samsung phone we do not expect that it will become unresponsive on one scratch.

With such brands we have some expectations and this simply loses our confidence on it...

If their is a scratch on ring of it how can they say that it will damage the screen...

Please help as after buying a phone of 25000 we can not take this that phone is repaired in days.
I want a replacement of it...

My no. Is [protected]